Frequently Asked Questions
Everything you need to know about your DIY projects and orders.
What is the typical shipping time for epoxy resin orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days depending on your location and the shipping method selected at checkout.
Are your resin products food safe?
Yes, our Artist Resin and Countertop Resin are FDA compliant and food safe once fully cured, making them perfect for tumblers, cutting boards, and kitchen counters.
What is your return policy for opened products?
For safety and quality control reasons, we can only accept returns on unopened and unused products within 30 days of purchase. Please contact our support team to initiate a return.
Can I use Counter Culture DIY pigments with other resin brands?
While our pigments, glitters, and dispersions are optimized for our specific resin formulas, they are compatible with most high-quality epoxy resins on the market.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our reach to serve the global DIY community in the near future.
How should I store my resin to ensure a long shelf life?
Store your resin and hardener in a cool, dry place away from direct sunlight. Ensure caps are tightly sealed to prevent moisture absorption and yellowing.