Returns & Exchanges
At Counter Culture DIY, we want to ensure your creative projects are a success, which is why we offer a 30-day return window for unopened and unused products. If you are not completely satisfied with your purchase, our team is here to help facilitate a smooth exchange or refund.
Verify Eligibility
Ensure your items are in their original, unopened packaging and were purchased within the last 30 days to qualify for a full refund.
Contact Support
Email our customer service team with your order number and a brief explanation of the return to receive a Return Merchandise Authorization (RMA) number.
Package Your Items
Securely pack the products in a sturdy box, clearly marking the RMA number on the exterior to prevent any processing delays at our warehouse.
Ship and Track
Send your package using a trackable shipping service; once received and inspected, we will issue your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing